If you are seeking to buy or replace down lights, please share the following details:

• Surface and cut hole size (cm)
• Shape (round or square)
• Light color (daylight, cool, warm white or tricolor)

Please kindly share the size of the room in order for us to provide the relevant recommendation

Ceiling fans come in various sizes, typically measured by their diameter in inches across the fan motor and blades.

When selecting the right ceiling fan for your space, consider the following:

Area dimensions: Allow for a clearance of 12 to 18 inches from the fan blade tips to the nearest wall to ensure optimal air circulation and wind strength. Consider features like cove lighting and floor-to-ceiling cupboards that may affect clearance requirements.

Ceiling height: For ceilings 2.4m or lower, opt for low profile fans. For ceilings exceeding 3m, consider an extended downrod to facilitate better airflow distribution to the floor. Browse our wide selection of ceiling fans suitable for any ceiling height.

Blade count: Choose a fan with 5 or 6 blades for larger areas to distribute airflow more effectively. However, note that more blades or longer blades increase the fan motor's load, potentially lowering RPM.

Sloped ceilings: If your ceiling has a slant or slope, send us a picture for personalized advice as installing a fan on such ceilings may require additional accessories.

Yes, rod type fans are suitable to be installed on sloped/slanted ceiling. Electricians may need to use additional accessories to install the fan. Kindly send us a photo so that we can better advise you.

If your ceiling is above 3m in height, we would usually recommend getting an extended downrod so that the wind can travel down better. These downrods are a customized order in addition to the fan; so there is no exchange or refund. The electrician would not be able to cut the rod onsite as well.

Our recommendations for downrods lengths based on ceiling height:

• 3.0 - 3.2m: 6 - 8"
• 3.2 - 3.4m: 10 - 14"
• 3.4 - 3.6m: 14 - 18"
• 3.6 - 4.0m: 20 - 30"
• 4.0 - 4.5m: 40 - 60"
• +4.5m: 60" and up

Ceiling fan installation with existing electrical points and non-false ceiling is $60 for 2.9m ceiling height and under, and $80 for 3.0m ceiling height and above.

Please confirm your ceiling height so we can properly arrange the installation.

If your house has low ceiling, i.e. 2.4m or below, we recommend a low profile ceiling fan. These fans are shorter in height and comes with lighting options.

We offer only installation services.

We partner with experienced verified installers for lights, fans, switches and sockets. For installation service, reach out to our customer service for details.

Once your order is placed, kindly reach out to our customer service and request for installation services.

We will then share your details with our installer. You can expect a call from the installer in the next few working days for installation arrangements.

Yes, you can. Kindly message us the following:

• Name:
• Address:
• Contact #:
• Item to install (with quantity):

Unfortunately we currently do not have onsite assessment. You can send us a picture of the site then we can make an assessment for your installation.

Yes, we do provide installation service for items purchased from other companies. Please provide image for us to determine the suitability

Yes we do offer such service, but it is dependent on case by case basis. Do reach out to our customer service for further details.

1. Lights, Ceiling Fans, Switches and Sockets

Kindly send us photos of the installation areas (with existing electrical point) for checking.

2. Exhaust Fans

Kindly send us photo of the window with dimensions stated clearly in cm, in order for us to better advise the suitable model for you.

For exhaust fan installation quotation or advice, please provide the following info:

• A picture of your window with measurements in CM.

After which, we will be able to better recommend a suitable fan model and installation for your home space.

Ceiling fan installation for locations with existing electrical points and non-false ceiling is $60 for 2.9m ceiling height and under, and $80 for 3.0m ceiling height and above.

Please confirm your ceiling height so we can properly arrange the installation.

For light advice/ installation query, please provide the following info:

1. How many lights to be replaced?
2. Please also enclose sample pictures of the overall area of lights to be installed.

After which, we will be able to better recommend a suitable light installation for your home.

For switches and sockets advice/ installation query, please provide the following info:

1. How many switches and sockets are to be replaced?
2. Please also enclose a sample picture of the overall area of switches and sockets to be installed.

After which, we will be able to recommend a suitable switches and/or sockets installation for your home.

Yes we do! Kindly reach out to our customer service and forward us the details of the items you require, and we will promptly furnish you with the requested quotation.

Yes, leave us a note during checkout and we'll hold it for you. If you've already placed your order, just let us know here. We will reserve the items for you up to a 1-month period.

If you make an online purchase and choose in-store pickup, you can pickup your order on the same day.

Otherwise, our delivery time for products typically ranges from 2 to 5 days.

Standard & Express delivery options: After 3 unsuccessful delivery attempts, your parcel will be returned to us.

Once your order is placed, it won't be possible to modify your delivery information. However, don't worry; if you need any assistance, feel free to send us a message, and we'll do our best to help!

Yes, we can provide quotations for bulk order. Kindly reach out to our customer service and forward us the details of the items you require, and we will promptly furnish you with the requested quotation.

No, we currently don't offer COD and require full payment to arrange for delivery.

Our online prices are retail at a cheaper price with the discount for first time buyer. If you're a first time buyer reach out for a 5% discount code.

We will advise you on the stock availability once an order is placed. If the item is out of stock beyond your expected timeline, we will issue a full refund.

Once your order is shipped out, we're unable to make amendments or cancellations.

We prioritize quick processing and delivery to provide you with a seamless shopping experience. Please reach out if you have any questions or concerns.

If you did not receive an order confirmation email within 30 minutes, it is very likely that the order was unsuccessful and will be canceled automatically.

We recommend placing a new order as soon as possible to avoid the disappointment of your favored items going out-of-stock.

Kindly reach out to our customer service for assistance

To assist in addressing your concern, please provide a picture of the items laid out for visual reference. Once received, we will promptly escalate your case to our internal team, who will diligently work on it. Please allow us 3-5 days to investigate and get back to you with a solution.

We apologize for any inconvenience caused and are committed to resolving the issue promptly.

Simply visit our order status page to stay updated on the fulfillment process. When you receive order confirmations via email and whatapps, you'll find a link that directs you to the order status page.

We want to keep you informed about our out-of-stock products. The lead time for these items is typically 4 weeks. We understand that waiting for a product can be frustrating, but rest assured, our team is working diligently to restock and fulfill your orders as quickly as possible.

Return requests can only be made within 14 days of the date you received the item. To initiate this request, please email us at goldberghomesg@gmail.com with your order number, reason for return and photographs of the item. Please note that the policy is subject to Goldberg Home conditions.

If the product has not been installed, you may come to our store to exchange for other items of equivalent or higher value and top up accordingly (no refund for items of lower value).

If the product has been installed, we can not exchange your order.

Kindly note that exchange is only allowed if the packaging is intact and not opened.

Based on the company policy, we do not accept refund and return for items that were delivered correctly as per customer order.

Product exchange in store is allowed allowed if the packaging is intact and not opened.

If you are having issues with your item, please message us the following:

• Name:
• Order Number:
• Item (with issue):
• Issue Encountered:

Please also include a picture and video of the item showing the issue.

For most brands there is warranty card included in the product box for your registration.

KDK requires online registration here.

Please also keep a copy of the receipt.

We provide 6 months warranty for faulty items. For KDK, do register your item online for their warranty support.

We do provide 6 months warranty for faulty items.